Warranty & Returns
At The Guzheng Retailer, all of our instruments are covered by warranty for a year.
If you noticed that there are any issues with your instrument, you can contact us (The Guzheng Retailer) via live chat or send us a message via the contact us page.
- Glued parts dislodging on its own
- Natural wood cracks forming
Return Policy
Eight Tones Music International Pte. Ltd. (The Guzheng Retailer) offers refunds only in cases of out- of-box failures or missing/undelivered packages. All refund claims must be made within 7 calendar days of receiving the products. Items must be unused and in their original packaging to qualify for a full refund. To make a refund claim, customers may fill out the form below or contact Eight Tones via email or WhatsApp. The full value of items refunded will be the final amount paid, and any vouchers or discounts will not be refunded as part of the full value.
In the case of an out-of-box failure, the customer must provide Eight Tones with sufficient information. Eight Tones management will review the case accordingly. Eight Tones reserves the right to refuse any refund claims if the customer is unable to provide sufficient information or if the claim is made after the 7 calendar days window.
In the case of a missing or undelivered package, Eight Tones will make insurance claims (if applicable) and will liaise with the shipping partners to validate the claims and make refunds accordingly once the claims are validated.
All refunds will be issued via secure payment gateways such as PayPal or Stripe, based on their respective refund payment policies. By making a purchase from Eight Tones, customers agree to abide by these refund policies. Any disputes arising from refunds will be governed by the laws of Singapore.
