Company Policies

1. Publishing Principles

We publish product information, educational content, client work, blog posts, behind the scenes material and company updates. We are committed to:

• Accuracy and clear presentation of information
• Respect for cultural and musical traditions
• Avoiding misleading, harmful or illegal content

2. Ownership and Funding

Eight Tones Music International Pte. Ltd. is a privately owned Singapore company and operates as a subsidiary of Eight Tones Music Store Pte. Ltd. The business is fully self funded through the sale of musical instruments, accessories, classes and related services. From time to time we may feature sponsorships, collaborations or affiliate relationships. Where applicable, any sponsored or paid content will be clearly disclosed.

3. Actionable Feedback Policy

Feedback may be submitted via our contact channels published on this website. We aim to respond within three to five working days where a response is required. For projects and services, revision limits are governed by the applicable service agreement or order terms.

4. Corrections Policy

If an error is identified in our published information, we will seek to correct it within a reasonable timeframe, typically within three working days. Where appropriate we may add a note to indicate that a correction has been made. Corrections that fall outside agreed revision scopes for paid work may be chargeable according to the relevant service agreement.

5. Ethics Policy

We do not produce, host or promote content that:

• Encourages illegal activity
• Promotes hate, violence or harassment
• Contains explicit adult material

We aim to represent musical traditions, instruments and educational content in a responsible and respectful manner.

6. Diversity Policy

We welcome customers, students and partners from all backgrounds. Our hiring, collaboration and partnership decisions consider professional merit, skills, attitude and respect for diversity.

7. Diversity Staffing Report

Our team includes individuals with varied cultural, musical and educational backgrounds. We collaborate with a wide network of musicians, instructors and partners to maintain a varied and inclusive range of expertise and perspectives.